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Hello |
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 You can do well at doing good. Obviously, Crisis Care Network is concerned first and foremost with delivering a compassionate, clinically sound response to the people impacted by workplace tragedy. But it’s also true that tragedies are expensive and expose business leaders to increased risk of litigation, employee attrition, lost productivity and missed deadlines, workers compensation stress claims, reputational damage in the marketplace, etc. Ouch!
We believe that if you do the right thing for your people, it’s good for your business and can significantly mitigate those costs. Effective use of Crisis Response services focuses upon facilitating both individual and organizational resiliency via triage to prompt Return-to-Work and Return-to-Life strategies. Whereas standard clinical objectives sometimes appear a bit amorphous to everyone except clinicians, CCN’s business customers measure our performance through objective metrics such as “workers comp costs per robbery” and “percentage of employee attrition”. Those are hard numbers with dollar signs attached! When impacted employees can bounce back to productivity quickly, we believe everyone wins.
This edition of PracticePoints focuses upon the business case for crisis response services. We very intentionally sought expert contributors from varying perspectives to help bridge the span between research and practice. Do the right thing……exceedingly well.
“All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence."—Dr. Martin Luther King, Jr.
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Bob VandePol, President
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"The Business Case for Critical Incident Stress Response: A Brief Review of the Research Literature" by Mark Attridge, PhD, MA |
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 Critical Incident Stress Response (CISR) services are often included as part of employee assistance programs (EAPs) and thus CISR services are available now to millions of workers.1 Most employers and researchers today recognize the overall business value or return on investment (ROI) for EAP services.2 Many employers, however, provide access to CISR services just because it is the “right thing to do.” Nonetheless, in the process of personal recovery there can also be other outcomes that benefit the organization financially. [read more]
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"The ROI of Doing the Right Thing" by Dave Smith |
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 November 28, 2008 - the day after Thanksgiving – Christmas shoppers – retail’s “Black Friday.” On that day, a thirty four year old retail employee was trampled to his death when excited shoppers rushed in as the doors opened. Several other employees were knocked down, while others climbed atop vending machines to escape the rush. Whereas this horrific event and its impact upon the family of the deceased made the headlines, the untold story is the experience of his fellow store employees who saw the event and were in fear for their own safety, as well as store employees who were not present but still impacted. [read more]
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Study Explores the Benefits of Critical Incident Response Services to the Workplace |
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This study, first published in the International Journal of Emergency Mental Health, examines the value and effectiveness of employer-sponsored crisis interventions in the context of a mass disaster. Variables such as binge drinking, depression, and anxiety were all seen to have been impacted in a positive way following the delivery of CIR services to the workplace. To read this research article click Outcome Study.
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The High Cost of Workplace Tragedies: Leading Employees Through Crisis |
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Originally appearing in EHS Today, this brief article by CCN President Bob Vande Pol captures the pivotal role of leadership in restoring a workforce to stability and productivity following a critical incident - key outcomes in any workplace. EHS Today focuses on environmental, health, and safety issues in industrial and construction settings. To read more click Article.
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In The News |
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CCN President Bob VandePol was quoted in CSP Magazine regarding behavioral risk management following crises in the retail industry. To read the article, click here.
CCN staff members participated in a conference sponsored by the Michigan Department of Community Health Office of Public Health Preparedness entitled “Preparing for the Unthinkable: Designing a Behavioral Health Blueprint for Disaster Preparedness and Response”.
CCN Specialist and Trained Trainer Ellen Vimmerstedt conducted CCN’s Advancing Best Practices: Critical Incident Response in the Workplace training for the social work department at Phoenix Children’s Hospital.
CCN President Bob VandePol presented a webinar regarding workplace death notification entitled: “Bearing Bad Tidings with Competence and Compassion” for ValueOptions’ Health & Performance University.
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CIR Trainings in the Midwest
Best Practices In Critical Incident Response For The Workplace
Trainer:
Rod Ogilvie
Date:
September 25, 2009
Time:
8:30am-4:30pm
Location:
Brebeuf Jesuit Preparatory School
1 W. 86th Street
Indianapolis, IN
For more information or to register by phone:
Tracey Stills 866-317-0406
Trainer:
Rod Ogilvie
Date:
October 23, 2009
Time:
8:30am-4:30pm
Location:
Compass Point Counseling Services
1251 Niles Rd., Suite 5
Fairfield, OH
For more information or to register by phone:
Tracey Stills 866-317-0406
E-mail: tmstills@counseling-apc.com
Visit: www.counseling-apc.com
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Additional Content by Attridge
The featured article by Dr. Mark Attridge is a synopsis of a larger literature review, which CCN is honored to present in its entirety. To view the complete research article click Attridge Review.
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On-Demand Webinar Library is Here!
CCN is proud to offer a variety of free webinars on topics of salient interest. Clinicians, business leaders, and managers will find these trainings to be a convenient avenue for staying on top of latest developments impacting the workforce when it comes to critical incident response.
Current webinars include:
Evolution of Critical Incident Response
This presentation reviews current research and best practices in critical incident response for the workplace, identifying goals and expectations for service delivery.
Return to Productivity after Workplace Tragedy
Participants will gain an understanding of the direct and indirect costs associated with critical incidents, list the individual and organizational reactions to trauma, and outline concrete strategies to facilitate resiliency and return-to-work.
Providing Support in the Midst of Financial Crisis
The skills and expertise of CCN Specialists are being requested more and more to assist employers during these tough economic times. This practical one-hour webinar will review general concepts essential to communicating compassion to those impacted by or anxious about the current economic crisis.
To request any of these trainings simply email your first/last name and the title of your desired webinar to support@crisiscare.comand you will receive access instructions within 24 business hours.
Watch this spot for new live and on-demand webinars in the future!
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Practice Points Archive
As part of CCN's on-going commitment to advancing the knowledge and resources available to all those interested in critical incident response best practices, we have established the Practice Points Archive. Past editions of Practice Points have dealt with such topics as the Evolution of Psychological First Aid, Resiliency, and Pandemic Preparedness and Response, among others. To view all past editions of Practice Points click here .
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