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Concern but not panic. The challenges created by the urgent need for preparedness, response, and recovery in the face of a threatened pandemic will require crisis management strategies beyond any utilized to date. Experts have predicted that the negative ramifications triggered by the psychological implications of isolation, panic, loss of routine, grief, etc. could exceed those of the disease itself. Employers will benefit by providing employees with access to physical resources, pertinent information, structure, connectivity, the means to be productive, and emotional support.
Crisis Care Network has been continuously monitoring developments regarding the outbreak of H1N1 influenza (Swine Flu). Whereas at this time we do not know the scope or impact of this illness, we need to be prepared for any and all possibilities. In keeping with our Pandemic Response Protocols CCN has taken the following actions:
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Exercised tactical adjustments to our Disaster Response Plan Guidelines to outline multiple contingency plans as indicated.
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Placed CCN staff and auxiliary staff on readiness alert status.
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Reviewed existing Flu protection and containment policies and practices with all CCN personnel to ensure optimal functioning.
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Thoroughly assessed CCN capabilities to deliver essential services remotely in the event of a regional quarantine.
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Communicated proactively with customers to assess exposure and coordinate planning efforts.
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Adjusted internal and external communication planning.
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Engaged CCN Leadership Team and external strategic partners in exploring alternative ways to deliver psychological first aid (i.e. telephonic, web-based, etc.) should direct on site services be counter-indicated.
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Increased technological and communication capabilities to enhance data management.
Our goal is to provide you with solid information regarding Crisis Care Network's readiness and assure you of our commitment to deliver calm in the midst of crisis, regardless of the event. Fear of the unknown can be devastating to the operation of any business or organization. As this situation unfolds we will continue to offer support, resources, and strategies to empower leadership at all levels. Thank you for honoring us as your proven, trusted partner.
Bob
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Bob VandePol, President
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Managing Your Anxiety About Swine Flu |
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This timely bulletin from the American Psychological Association provides excellent tips to help stay grounded during the current outbreak of swine flu. Solid factual information is always the antidote for the fear of the unknown, and this document is suitable for personal use as well as general distribution to a larger work group. To view the tip sheet click: APA Flu Response.
This link provided courtesy of the American Psychological Association.
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Behavioral Guidelines for Response to Pandemic Flu |
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Provided by the Center For the Study of Traumatic Stress, this excellent article identifies the mental health impact of a pandemic flu outbreak, as well as the key role leadership will play in preparation, response, and recovery. Helpful for Managers and Clinicians alike, this guide offers invaluable assistance to anyone charged with the task of employee support. To view the article click Behavioral Response.
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Infrastructure and Key Resource Concerns |
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The Pandemic Influenza Preparedness, Response, and Recovery Guide is one of the practical tools DHS has developed for business owner-operators and their contingency planners to enhance pandemic planning. Read more
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Preventing the Flu: Businesses and the Workplace |
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Businesses, employers and employees can help prevent the spread of colds and flu in the workplace. The CDC provides information on preventing the flu, as well as tools for employees and other useful materials for the workplace. CDC: Preventing the Flu: Businesses and the Workplace Read More
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In The News |
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Risk Insurance Management Society
Crisis Care Network participated at the RIMS conference in Orlando as President Bob VandePol served on a panel with Specialty Risk Services VP of Account Management Pam Rippens and HSBC North America Vice President of Insurance and Risk Finance Margo Hickman on the topic “Workplace Violence Risk Mitigation”.
CSP Leadership, Liability, and Risk Management Forum
CCN President Bob VandePol presented a General Session and co-facilitated tabletop exercises for this Louisville conference targeting retail risk managers.
Journal of Employee Assistance
CCN Account Executive Jeff Gorter, Rich Paul, ValueOptions’ VP of Health and Performance Solutions, and Pat Burton, Employee Relations Manager at Virginia Tech Univ. co-authored the article “Recovering from Workplace Traumatic Events". The article is in the 2nd Quarter Edition of the JEA.
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CCN To Deliver Keynote Presentation at EASNA
Crisis Care Network is proud to exhibit at the 2009 Annual Institute of the Employee Assistance Society of North America May 6-8. This year's gathering, held in Denver, CO., will feature CCN Account Executive Jeff Gorter in a keynote panel presentation on the Virginia Tech Response.
To see more go to EASNA.
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On-Demand Webinar Library is Here!
CCN is proud to offer our specialists a variety of free webinars on topics of salient interest. Suitable for clinicians, leaders, and managers at any level, these trainings provide a convenient avenue for staying on top of latest developments impacting the workforce when it comes to critical incident response.
Current webinars include:
Evolution of Critical Incident Response
This presentation reviews current research and best practices in critical incident response for the workplace, identifying goals and expectations for service delivery.
Return to Productivity after Workplace Tragedy
Participants will gain an understanding of the direct and indirect costs associated with critical incidents, list the individual and organizational reactions to trauma, and outline concrete strategies to facilitate resiliency and return-to-work.
Providing Support in the Midst of Financial Crisis
The skills and expertise of CCN Specialists are being requested more and more to assist employers during these tough economic times. This practical one-hour webinar will review general concepts essential to communicating compassion to those impacted by or anxious about the current economic crisis.
To request any of these trainings simply email your first/last name and the title of your desired webinar to support@crisiscare.comand you will receive access instructions within 24 business hours.
Watch this spot for new live and on-demand webinars in the future!
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Practice Points Archive
As part of CCN's on-going commitment to advancing the knowledge and resources available to all those interested in critical incident response best practices, we have established the Practice Points Archive. Past editions of Practice Points have dealt with such topics as the Evolution of Psychological First Aid, Resiliency, and Pandemic Preparedness and Response, among others. To view all past editions of Practice Points click here .
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