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 While CCN provides psychological first aid for survivors of workplace tragedies swiftly and effectively, we recognize that the healing process doesn’t end when the Crisis Response Specialist leaves. For many, triage back to adaptive functioning is quickly indicated. For others, it is just the beginning. Recovery from a significant trauma takes many paths and follows its own time frame. There is no “one right way” to facilitate resilience. The resources we have researched for this edition of Practice Points capture many of the essential skills and concepts useful to individuals and organizations as they seek a “New Normal” after a critical incident. Whether it is Survivor Guilt after a layoff, facing the enormity of a Mass Disaster, or coping with a more localized event, we are confident that this information will be useful to business leaders, EAP Professionals, and clinicians alike who are called to offer a compassionate and competent response to tragedy. By casting a clear vision of hope and coupling it with achievable action steps, the long-term recovery trajectory of an impacted organization can be enhanced.
Best!
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Bob VandePol, President
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Survivor Guilt Following a Layoff |
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While it is entirely appropriate to focus initial support in a layoff towards those who will be let go, it would be a mistake to neglect the emotional impact on those employees who remain. Recent research suggests that this particular group may take as many as six years to recover fully! This insightful article explores the concept of survivor guilt in this unique context and offers some helpful tips for support. To view the article click Survivor Guilt.
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Managing Traumatic Stress: Tips for Recovering From Disasters |
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A mass disaster, whether natural or man-made, is by its very definition one of the most challenging events a workforce or community can face. This article, presented by the APA, provides valuable information that can empower leaders, responders, and individuals alike. Don't wait until an event strikes to become familar with these concepts - tomorrow's recovery is built on today's preparation! To view this article click Disaster.
This material is presented with permission from the American Psychological Association.
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Support for Emotional and Psychological Trauma |
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Regardless of the type of event, coping with trauma can be a challenging journey for many employees. Knowing what that road looks like, from early reactions to long-term strategies can be helpful. This site, hosted by HelpGuide.org, presents a comprehensive overview as well as many useful links for those who want to be prepared to support and encourage survivors of traumatic incidents. To go to this site click HelpGuide.
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CCN Efficacy Touted at Disability Management Employer Coalition (DMEC) Conference |
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Family Dollar Stores VP of Risk Management David Smith and Behavioral Medical Interventions VP Kate Harri co-presented a workshop describing how a continuum of services to employees impacted by retail robberies significantly reduced the human and financial costs typically associated with such events. This continuum is characterized by an effective partnership between the employer, workers’ compensation carrier, CCN, and BMI and includes immediate delivery of psychological first aid by CCN followed as indicated with disability management services by BMI for that small percentage of employees who continued to experience difficulties. Mr. Smith described how this program had measurably reduced continued personal distress, employee attrition, and workers compensation claims per robbery.
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In The News |
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CCN Educates International Mining Safety Professionals
CCN President Bob VandePol delivered a keynote address in Lima, Peru for the Instituto de Seguridad Minera’s XIIIth International Seminar in Mining Safety. Safety professionals from several South American nations plus Canada and the United States participated.
Loss Prevention Professionals Learn about Preparedness and Response to Retail Tragedies
CCN President Bob VandePol partnered with Crisis Management International’s CEO Bruce Blythe in a presentation to the Loss Prevention Industry Professional Association conference in Salt Lake City. Mr. Blythe addressed strategic crisis management preparedness initiatives and Mr. VandePol focused upon tactical Stay-At-Work recommendations via the delivery of psychological first aid immediately after workplace tragedies.
CCN Conducts Webinar on Financial Crisis
CCN Account Executive Jeff Gorter presented a free webinar March 27 entitled "Providing Support in the Midst of Financial Crisis" to a large group of CCN Specialists. Topics included empowering leadership, key concepts when conducting downsizing support, and recovery issues for the surviving workgroup.
CCN Makes the Business Case for Psychological First Aid
CCN President Bob VandePol was interviewed by Lisa Cummings for her International Association of MBA’s blog. The interview can be accessed at MBA Blog.
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CCN Offers Free Webinar to Managers!
Bruce Blythe, CEO of Crisis Management International, is partnering with CCN to present the webinar "Employee Layoffs and Terminations: Managing Potential Hostility and Threats of Violence" to CCN customers. Supervisors, HR, and Security Directors all share similar concerns regarding the safety and well-being of all employees, and this webinar will provide take-and-use guidelines for any leader engaged in the termination process.Participants will learn concrete strategies such as:
- Understanding and defusing the violent mind
- Considerations when managing hostile reactions
- Crisis communications and action plans
- Anticipating contingencies
- What to do during unexpected escalations
This webinar will be offered on April 1st and April 15th. The April 1st time is already full, so book your slot early for the 15th at 3:00pm EST by emailing your first/last name and the name of this webinar to support@crisiscare.com. Access instructions will be sent back to you within 24 business hours.
We look forward to hearing from you!
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On-Demand Webinar Library is Here!
CCN is proud to offer our customers a variety of free webinars on topics of salient interest. Suitable for leaders and managers at any level, these trainings provide a convenient avenue for staying on top of latest developments impacting your workforce when it comes to critical incident response.
Current webinars include:
Evolution of Critical Incident Response
This presentation reviews current research and best practices in critical incident response for the workplace, identifying goals and expectations for service delivery.
Return to Productivity after Workplace Tragedy
Participants will gain an understanding of the direct and indirect costs associated with critical incidents, list the individual and organizational reactions to trauma, and outline concrete strategies to facilitate resiliency and return-to-work.
To request either of these trainings simply email your first/last name and the title of your desired webinar to support@crisiscare.comand you will receive access instructions within 24 business hours.
Watch this spot for new live and on-demand webinars in the future!
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Practice Points Archive
As part of CCN's on-going commitment to advancing the knowledge and resources available to all those interested in critical incident response best practices, we have established the Practice Points Archive. Past editions of Practice Points have dealt with such topics as the Evolution of Psychological First Aid, Resiliency, and Pandemic Preparedness and Response, among others. To view all past editions of Practice Points click here .
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